FAQ

36 of 36 questions

• FlightsHow early should I arrive for my flight?

• FlightsDo I need a printed boarding pass?

• FlightsWhen do check-in desks open and close?

• FlightsHow can I check live flight arrivals and departures?

• FlightsWhat should I do if my flight is delayed or cancelled?

• FlightsWhich travel documents do I need to travel from PRN?

• BaggageWhat is my cabin and checked baggage allowance?

• BaggageWhere do I drop off oversized baggage, sports gear, or strollers?

• BaggageWhat should I do if my checked bag is missing or damaged on arrival?

• BaggageAre baggage trolleys and luggage wrapping available?

• BaggageCan I pack power banks or spare lithium batteries in checked luggage?

• BaggageWho should I contact if I left a personal item inside the terminal?

• SecurityWhat are the rules for carrying liquids in hand baggage?

• SecurityCan I bring baby milk, baby food, or liquid medication over 100ml?

• SecurityDo I need to remove laptops and large electronics from my bag?

• SecurityHow does Fast Track security work?

• SecurityAre duty-free liquids allowed on board my flight?

• SecurityWhat items are prohibited in cabin baggage?

• Parking & TransportWhere can I drop off departing passengers quickly?

• Parking & TransportWhat parking zones are available at the airport?

• Parking & TransportIs there a public bus connection to Pristina city centre?

• Parking & TransportWhere do I find official airport taxis?

• Parking & TransportWhere are the car hire desks located?

• Parking & TransportAre accessible parking spaces available near the terminal entrance?

• Services & LoungesIs there free Wi-Fi?

• Services & LoungesWhere is Lounge 17/02 located and what does it offer?

• Services & LoungesWhat is included in the Meet & Assist service?

• Services & LoungesAre there facilities for families travelling with young children?

• Services & LoungesWhere can I exchange currency or withdraw cash?

• Services & LoungesIs there a pharmacy or medical assistance at the airport?

• AccessibilityHow do I request special assistance for reduced mobility?

• AccessibilityIs PRM and reduced mobility assistance free of charge?

• AccessibilityWhere should I report for assistance when I arrive at the terminal?

• AccessibilityIs the terminal completely step-free and wheelchair accessible?

• AccessibilityCan I use my own wheelchair or mobility aid at the airport?

• AccessibilityCan I travel through the terminal with a recognised assistance dog?