Lost & Found

Checked Baggage vs. Terminal Property

Items misplaced during your journey are handled by two different teams depending on whether the item was checked in with your airline or left inside the terminal.

1. Delayed or Damaged Checked Bags: Before leaving the baggage reclaim hall, report missing or damaged hold luggage at the Lost & Found desk to obtain a Property Irregularity Report (PIR).
2. Items Left on the Aircraft: Contact your airline's ground handling representative in the arrivals area as soon as you realise an item was left on board.
3. Items Left in the Terminal: For belongings left at check-in, security trays, cafés, or boarding gates, enquire at the airport Information Desk in the main hall.

• Keep your boarding pass and baggage tag receipts until all checked bags are recovered.
• Provide a clear description of the item, flight number, and date of travel when submitting an enquiry.